USER EXPERIENCE RESEARCH

Understanding people to turn good ideas

into great products and services

80 Watts is a user experience consultancy focused on research, training, and experience strategy

Hi! I’m Matt Wallens. As a design research consultant, I help companies learn about their customers and employees to make better products, software, and services.

I support teams by providing UX research for project-based consulting. Together, we can turn good ideas into great products and services by leveraging the value of UX and revealing the power of user research.

Recent projects include conducting research to improve B2B service design and communication, the employee experience for a global call center, and the patient experience of a genome testing service.

I believe that the best UX design involves the people who

will be affected by the solutions we create

Project Discovery

In a matter of days, a UX Discovery Workshop (sometimes called a Design Studio) will get your project started in the right direction by identifying business needs, project goals and much more.

User Research

What people want and what people need aren’t always the same thing. Let’s talk to them, watch them and understand who they are and what they’re trying to get done.

Training

Does your team have knowledge gaps that you’d like to close? A UX training class will give them the necessary skills so they can tackle UX design on their own. Here are some example training classes.

Service Design

We’ll take a broad look at the journeys people take when interacting with your business and find ways to improve it every step of the way.

Usability Testing

Already have something designed or built? Let’s find out if it’s easy to use by watching people use it.

Consulting

Is your team stuck? Want someone who’s impartial to evaluate your design? An outside voice is just the thing to pull you out of a rut and jump-start creativity.